Warranty
At GAL, we stand behind the quality and craftsmanship of our 925 sterling silver jewellery. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty on all our products.
Our warranty covers defects in material and workmanship for a period of 6 months from the date of purchase. This includes issues such as:
- Manufacturing defects: If your jewellery has a defect due to our manufacturing process.
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Material issues: Problems related to the integrity of the sterling silver used in our pieces.
Please note that our warranty does not cover:
- Normal wear and tear: Everyday wear can result in minor scratches, tarnishing, or other signs of ageing.
- Accidental damage: This includes damage from dropping, impact, or misuse.
- Loss or theft: Our warranty does not cover lost or stolen items.
- Unauthorised repairs: Any repairs or alterations made by parties not authorised by GAL will void the warranty.
How to Make a Warranty Claim
If you believe your jewellery has a defect covered by our warranty, please follow these steps:
- Contact Us: Reach out to our customer service team (contact@shopgal.com.au) with details of your issue.
- Provide Proof of Purchase: Submit a copy of your receipt or order confirmation to verify the purchase date.
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Return the Jewellery: If your return is accepted, we will provide details on how to proceed.
Items sent back to us without first requesting a return will not be accepted.
Repair or Replacement
Upon receiving your claim and verifying the defect, we will offer one of the following remedies:
- Repair: We will repair the item at no cost to you, ensuring it meets our quality standards.
- Replacement: If repair is not feasible, we will replace the item with a new piece of equal value.
Additional Information
- Return Shipping: We will cover the cost of return shipping for warranty claims.
- Processing Time: Please allow 2-4 weeks for returns to be processed.